Contacts

Thank you for visiting ashbenmedical.com, an independent review resource covering PayID pokies and online casinos for Australian players in 2026. Below you will find everything you need to know about getting in touch with our editorial team.

How to Reach Us

The only way to contact our team is by email. We do not operate a phone line, live chat, or social media support, so please direct all correspondence to:

Email: contact@ashbenmedical.com

What You Can Write About

We welcome messages on a range of topics, including:

• Questions about our content — anything related to our casino reviews, PayID payment guides, or the information published on this site;
• Corrections — if you believe any of our information is inaccurate, outdated, or incomplete, please let us know so we can review and update it;
• Feedback — suggestions, comments, or ideas that could help us improve the quality of our reviews and guides;
• Partnership requests — proposals from operators, affiliates, or other businesses interested in working with us.

Response Time

We read every message we receive, but as a small editorial team we are not able to reply instantly. We usually respond within a few business days. If your matter is urgent, please clearly state this in the subject line of your email, and we will do our best to prioritise it.

Questions About Your Casino Account

Please note: ashbenmedical.com is an independent review website. We are not a gambling operator, and we do not run, manage, or have any access to player accounts at any casino we review.

This means we cannot help with matters such as:

• Deposits or withdrawals, including PayID payment issues;
• Bonuses, wagering requirements, or promotional disputes;
• Account registration, login problems, or account verification (KYC);
• Closing or self-excluding from a casino account.

For all of the above, please contact the customer support team of the casino in question directly — via their official website, live chat, or support email. Only the operator itself has access to your account and can resolve these issues.

Need Help With Gambling?

If gambling is causing you or someone you know stress, financial difficulty, or harm, free and confidential help is available in Australia 24 hours a day, 7 days a week:

• Gambling Help Online — a national service offering free counselling, live chat, and self-help resources. Visit www.gamblinghelponline.org.au or call the National Gambling Helpline on 1800 858 858.

You can also ask any licensed gambling operator about self-exclusion options, and Australians can register with BetStop — the National Self-Exclusion Register — to block themselves from all licensed online wagering providers at www.betstop.gov.au.

Please gamble responsibly and only ever play with money you can afford to lose.